How We Work

The IT Challenges We Solve

Every industry faces distinct IT pressures — compliance deadlines, aging infrastructure, security gaps, or out-of-depth IT teams. These are the scenarios Vertex9 is built to handle.

Illustrative scenarios. The examples below represent the types of challenges Vertex9 is equipped to solve. They are not accounts of specific client engagements. We are a new business and look forward to building our track record with clients like you.

All Industries Financial Services Healthcare Legal Education Manufacturing Charity
Mid-size Law Firm
60–100 users · SRA-regulated
Legal
Challenge
Aging on-premises server infrastructure, recurring downtime disrupting fee-earner productivity, no disaster recovery plan, and SRA cyber security requirements not met.
Our Approach
Migrate to Microsoft 365 and Azure hybrid cloud. Deploy 24/7 monitoring and Cyber Essentials Plus certification. Implement a tested disaster recovery plan within the first 60 days.
Typical Outcomes
  • Elimination of server-room downtime events
  • Cyber Essentials Plus certification achieved
  • SRA cyber security compliance posture met
  • Predictable, reduced monthly IT cost
Law FirmsMicrosoft 365Cyber EssentialsAzure DR
NHS-Contracted Healthcare Provider
150–250 users · DSPT obligations
Healthcare
Challenge
Approaching DSPT deadline with outstanding critical findings. Clinical data accessed on shared, unmanaged workstations. Staff working remotely without secure, policy-managed devices.
Our Approach
Structured DSPT remediation programme, MFA rollout across all clinical systems, Microsoft Intune device enrolment, and FortiGate firewall deployment with NHS-appropriate security policies.
Typical Outcomes
  • DSPT assessment passed within the compliance window
  • All devices enrolled and policy-managed via Intune
  • Clinical data access secured with MFA
  • Remote working infrastructure fully stabilised
HealthcareDSPTIntuneFortiGate
FCA-Regulated Financial Firm
25–75 users · FCA SYSC requirements
Finance
Challenge
FCA operational resilience requirements creating board-level concern. Aging on-premises hardware with no tested failover. No documented or exercised business continuity plan.
Our Approach
Cloud-first infrastructure migration, Azure Disaster Recovery as a Service, FCA-aligned BCP documentation and tabletop testing, Sophos or FortiEDR endpoint protection.
Typical Outcomes
  • FCA SYSC operational resilience requirements satisfied
  • Recovery Time Objective dramatically reduced
  • Board-approved, tested BCP in place
  • Endpoint protection and threat monitoring active
Financial ServicesFCA ComplianceAzure DREDR
Academy Trust or Secondary School
500–1,500 students · DfE requirements
Education
Challenge
BYOD network with no segmentation between staff, student and IoT devices. WiFi blackspots disrupting lessons. No Cyber Essentials, blocking DfE funding streams. KCSIE safeguarding gaps.
Our Approach
Juniper Mist AI-driven WiFi deployment. Full network segmentation. Cyber Essentials certification programme. Content filtering and KCSIE-compliant safeguarding policy controls.
Typical Outcomes
  • Cyber Essentials certified — DfE funding unlocked
  • Whole-campus WiFi coverage, no blackspots
  • KCSIE-compliant safeguarding controls in place
  • Staff and student networks fully segmented
EducationManaged WiFiCyber EssentialsKCSIE
UK Registered Charity
30–100 staff & volunteers
Charity
Challenge
Microsoft 365 Nonprofit licences procured but unconfigured. Donor and beneficiary data on unmanaged personal devices. No Cyber Essentials, blocking grant applications from DCMS and other funders.
Our Approach
Full Microsoft 365 Nonprofit configuration, Intune device management for staff and volunteers, rapid Cyber Essentials certification (typically 3–5 weeks), and GDPR-aligned data handling policies.
Typical Outcomes
  • Significant annual saving via M365 Nonprofit pricing
  • Cyber Essentials certified — grant eligibility restored
  • All devices policy-managed and data secured
  • GDPR-compliant data handling in place
CharitiesMicrosoft 365Cyber EssentialsGDPR
Multi-site UK Manufacturer
100–250 users · OT/IT environment
Manufacturing
Challenge
Operational technology (OT) and IT networks on the same flat network — a major security risk. ERP outages halting production. High inter-site latency with no redundancy between locations.
Our Approach
OT/IT network segmentation using next-gen firewall. SD-WAN deployment across all sites with automatic failover. ERP workloads migrated to Azure for high availability and managed backup.
Typical Outcomes
  • OT environment isolated from IT and internet threats
  • Production-impacting outages substantially reduced
  • Inter-site latency and failover dramatically improved
  • ERP running on resilient, monitored cloud infrastructure
ManufacturingSD-WANOT SecurityAzure

What Vertex9 Brings to Every Engagement

Our approach is consistent across every industry and every client size.

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Discovery-First

We audit your infrastructure, processes and compliance posture before recommending anything. No assumptions, no one-size-fits-all.

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Written Scope

Every engagement is documented before it begins. You know exactly what we're doing, how long it will take, and what success looks like.

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UK-Based Engineers

No offshore helpdesks. The engineers you speak to are the ones doing the work, based in the UK, familiar with UK regulation.

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Compliance-Aware

We understand the regulatory landscape your industry operates in — FCA, SRA, DSPT, DfE, GDPR — and build it into everything we deploy.

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24/7 Coverage

Our monitoring and helpdesk operate round the clock. Incidents don't wait for business hours, and neither do we.

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Transparent Pricing

Fixed monthly costs, no hidden charges. View our pricing packages to understand what's included before you commit.

Our Credentials

Certified, accredited and committed to UK-based delivery.

Cyber Essentials Certified

NCSC-backed certification. We hold it ourselves and deliver it for clients.

Microsoft Partner

Authorised Microsoft CSP for M365, Azure and Modern Work deployments.

Fortinet Partner

Certified Fortinet partner for FortiGate firewall and SASE solutions.

UK-Based Engineers

Every engineer is UK-based. No offshore desks. You speak to the people doing the work.

Frequently Asked Questions

Questions we commonly hear from businesses exploring managed IT for the first time.

Vertex9 is a new business. The scenarios above represent the types of challenges we are built to solve — based on the experience and expertise our engineers bring from previous roles. We are looking for first clients and would welcome the opportunity to build our track record with your business. Get in touch to discuss your specific requirements.
Our services are designed for organisations with 20–500 users, though we are open to working with businesses outside this range. We do not impose a minimum user count — contact us and we'll give you an honest view of whether we're the right fit.
Our engineers have industry experience across financial services, legal, healthcare, education, charities and manufacturing. Each sector has its own regulatory landscape and we understand those requirements without needing to be briefed from scratch. See our IT Compliance hub for details by framework.
Every engagement starts with a free IT assessment — we review your current infrastructure, identify gaps, compliance obligations and quick wins, then provide a written, costed proposal. Nothing is deployed until you've approved the plan and understood exactly what you're getting. See our pricing page for package details.

Ready to Be Our First Success Story?

We are actively seeking our first clients and are committed to delivering exceptional results. Start with a free, no-obligation IT assessment — we'll give you a written report regardless of whether you proceed.

Book Your Free Assessment View Pricing