At Vertex9, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
Information You Provide
- Contact Information: Name, email address, company name, and job title when you contact us or request services
- Communication Data: Information contained in any communications you send to us
- Service Data: Information about the IT services you use or enquire about
Information We Collect Automatically
- Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent
- Technical Data: Device information, operating system, and location data
- Cookies: Small data files stored on your device (see our Cookie Policy for details)
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide and maintain our IT services
- To respond to your enquiries and service requests
- To send you technical notices, updates, and security alerts
- To improve our website and services
- To comply with legal obligations
- To protect against fraud and security threats
- With your consent, to send marketing communications about our services
3. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
- Contract Performance: To fulfill our contractual obligations to you
- Legitimate Interests: To operate and improve our business
- Legal Obligation: To comply with applicable laws and regulations
- Consent: Where you have given explicit consent for specific purposes
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who assist us in providing services (e.g., cloud hosting, email services)
- Technology Partners: Microsoft, Fortinet, and Juniper for service delivery purposes
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In connection with any merger, sale, or acquisition
All third parties are required to maintain the security and confidentiality of your information.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication
- Employee training on data protection
- Secure data centers with 24/7 monitoring
6. Data Retention
We retain your personal information only for as long as necessary to:
- Provide you with our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
Typically, we retain contact and service data for 7 years after our last interaction, in line with UK tax and accounting requirements.
7. Your Rights
Under UK GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing of your data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, please contact us at: info@vertex9.co.uk
8. Cookies
Our website uses cookies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.
9. International Data Transfers
Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Vertex9
Email: info@vertex9.co.uk
Website: vertex9.co.uk
13. Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk