These Terms of Service ("Terms") govern your use of Vertex9's website and services. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing this website or engaging with Vertex9's services, you confirm that:
- You are at least 18 years of age
- You have the authority to enter into these Terms
- You agree to comply with all applicable laws and regulations
- You accept these Terms in full
2. Services Description
Vertex9 provides enterprise IT managed services, including but not limited to:
- Managed IT Support and Helpdesk Services
- Cybersecurity and Compliance Services
- Cloud Infrastructure Management
- Data Center Colocation
- IP Transit and Connectivity Services
- Backup and Disaster Recovery
- Unified Communications
Specific service details, scope, and pricing are outlined in individual Service Agreements.
3. Service Level Agreements (SLA)
Our SLA commitments include:
- Uptime Guarantee: 99.9% network and service availability
- Response Time: Critical issues addressed within 10 minutes
- Support Availability: 24/7/365 technical support
- Resolution Times: As specified in individual Service Agreements
SLA credits or remedies for service disruptions are detailed in your Service Agreement.
4. Client Responsibilities
As a client, you agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized access
- Comply with all applicable laws and regulations
- Pay all fees in accordance with the agreed payment terms
- Provide timely access to systems and information as needed
- Maintain appropriate backup systems where specified
5. Acceptable Use Policy
You agree not to use our services to:
- Engage in illegal activities or violate any laws
- Distribute malware, viruses, or harmful code
- Attempt unauthorized access to our systems or networks
- Interfere with or disrupt our services
- Violate intellectual property rights
- Send spam or unsolicited communications
- Host or distribute illegal or offensive content
6. Fees and Payment
Payment terms:
- Fees are outlined in your Service Agreement or quote
- Payment is due within 30 days unless otherwise agreed
- Late payments may incur interest charges
- We reserve the right to suspend services for non-payment
- All fees are exclusive of VAT unless stated otherwise
7. Intellectual Property
All content, trademarks, and intellectual property on this website and in our services remain the property of Vertex9 or our licensors. You may not:
- Copy, modify, or distribute our proprietary materials
- Use our trademarks without written permission
- Reverse engineer our software or systems
- Remove or alter any copyright notices
8. Confidentiality
Both parties agree to:
- Maintain the confidentiality of sensitive information
- Use confidential information only for authorized purposes
- Implement appropriate security measures
- Return or destroy confidential information upon request
9. Data Protection and Privacy
We process personal data in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Our Privacy Policy (available at vertex9.co.uk/privacy)
10. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the fees paid in the 12 months preceding the claim
- We do not warrant that services will be uninterrupted or error-free
- Nothing excludes liability for death, personal injury, or fraud
11. Indemnification
You agree to indemnify and hold Vertex9 harmless from any claims, damages, or expenses arising from:
- Your breach of these Terms
- Your violation of any laws or regulations
- Your misuse of our services
- Any content you submit or transmit
12. Service Termination
Either party may terminate services:
- With 30 days written notice (unless otherwise specified)
- Immediately for material breach
- Immediately if required by law
Upon termination:
- You remain liable for all fees incurred
- We will assist with data migration (fees may apply)
- Confidentiality obligations continue
13. Force Majeure
Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, acts of government, telecommunications failures, or cyber attacks.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify you of significant changes. Continued use of our services after changes constitutes acceptance of the modified Terms.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Dispute Resolution
In the event of a dispute:
- Parties agree to first attempt resolution through good-faith negotiation
- If unresolved, parties may pursue mediation
- Litigation is a last resort
17. Entire Agreement
These Terms, together with any Service Agreements and our Privacy Policy, constitute the entire agreement between you and Vertex9 regarding the use of our services.
18. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
19. Assignment
You may not assign these Terms without our written consent. We may assign our rights and obligations to any affiliate or successor.
20. Contact Information
For questions about these Terms, please contact us:
Vertex9
Email: info@vertex9.co.uk
Website: vertex9.co.uk
By using Vertex9's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.