Managed IT Services Pricing & Packages
Per-user monthly pricing. No hidden fees. No lock-in surprises. Every engagement starts with a free IT assessment so you know exactly what you're paying for before signing anything.
Choose Your Package
All packages priced per user per month. Prices below are indicative — your written quote after assessment will be precise.
Best for 10–50 users
Core managed IT for growing businesses that need reliable support and baseline security without enterprise-level complexity.
- 9×5 UK helpdesk (Mon–Fri, 8am–6pm)
- Remote support & troubleshooting
- Microsoft 365 licence management
- Managed endpoint protection & patching
- Monthly reporting & health checks
- 4-hour critical response SLA
- Rolling 30-day contract available
Best for 50–250 users
Full managed IT with advanced cybersecurity, 24/7 coverage and compliance support. Our recommended package for regulated industries.
- 24/7 UK helpdesk & monitoring
- Remote & on-site engineer support
- Proactive infrastructure monitoring
- Advanced cybersecurity & EDR
- Cyber Essentials support & guidance
- Managed backup & disaster recovery
- 1-hour critical response SLA
- Dedicated account manager
- Quarterly IT strategy review
250+ users · complex environments
Bespoke managed IT for multi-site organisations, complex infrastructure, or stringent regulatory and security requirements.
- Everything in Professional, plus:
- Virtual CISO (vCISO) advisory
- Custom SLA (down to 15-min critical)
- Multi-site & multi-country support
- ISO 27001 / SOC 2 assistance
- SD-WAN & SASE architecture
- Dedicated infrastructure team
- Monthly executive-level reporting
What Every Package Includes
Core capabilities that come as standard across all tiers — no tiered-off basics.
UK-Based Helpdesk
All support handled by UK-based engineers. No offshore call centres, no scripted first-line. You speak to the people doing the work.
Proactive Monitoring
Servers, endpoints and networks monitored 24/7 with automated alerting. Issues are identified and investigated before they become outages.
Endpoint Security
Managed antivirus, patch management and endpoint protection. Professional and Enterprise tiers add EDR (Endpoint Detection & Response).
Cloud Management
Microsoft 365, Azure and cloud platforms managed, licenced and security-hardened by Vertex9 — including user provisioning and access policies.
Backup & Recovery
Managed backup with tested recovery procedures. You'll have documented RTO and RPO targets and know exactly what happens in a crisis.
Compliance Support
Cyber Essentials guidance, GDPR-aligned data handling, and industry-specific compliance support included in Professional and Enterprise.
What Affects Your Monthly Cost?
Five factors determine your managed IT pricing:
- User count — the primary driver. More users = more support demand and licence costs.
- Number of sites — multi-site environments require more network management and on-site engineer time.
- Regulatory requirements — FCA, NHS DSPT, Cyber Essentials, ISO 27001 work adds specialist scope.
- Infrastructure complexity — cloud-only environments are simpler to manage than hybrid on-prem/cloud setups.
- Required SLA — tighter response guarantees (1hr vs 4hr) increase the cost of the underlying support resource.
For a detailed breakdown of UK industry pricing, see: How Much Do Managed IT Services Cost in the UK? (2026 Guide)
Managed IT vs Break-Fix
Break-fix IT (pay per incident when something breaks) sounds cheaper. Over a full year, it rarely is.